Microsoft Volume Licensing Service Level Agreement for Microsoft Online Services: All You Need to Know
Organizations that rely on the cloud for their everyday operations understand the importance of choosing the right service provider. They need to ensure that their cloud service provider supports their business operations and provides quality services, uptime, and response times. Microsoft is one of the most popular cloud service providers, offering an array of services such as Office 365, Azure, and Dynamics 365.
To make the experience of using Microsoft Online Services even better for businesses, Microsoft offers a Volume Licensing Service Level Agreement (VLSA). This Agreement guarantees that Microsoft Online Services will meet certain service levels, including availability and response times. In this article, we’ll dive deeper into what the Microsoft VLSA entails and how it benefits organizations.
What is Microsoft Volume Licensing Service Level Agreement for Microsoft Online Services?
The Microsoft Volume Licensing Service Level Agreement (VLSA) for Microsoft Online Services is a contract that provides Microsoft’s enterprise customers with a predefined set of service levels. Under this agreement, Microsoft guarantees that their online services, such as Office 365 and Dynamics 365, will meet the stipulated service levels regarding response times, availability, and other metrics.
The Microsoft VLSA includes the following:
- Service Level Agreements (SLAs): These agreements outline the services Microsoft will provide regarding the infrastructure, network, and application performance.
- Guaranteed Uptime: Microsoft guarantees 99.9% network uptime. If the uptime falls below this level, customers can receive a service credit based on the duration of the outage.
- Response Times: Microsoft guarantees a response time of 15 minutes for critical issues and one hour for non-critical issues.
- Technical Support: Microsoft provides technical support for all Microsoft Online Services under the VLSA.
Benefits of Microsoft VLSA
1. Guaranteed Service Levels: The Microsoft VLSA guarantees that Microsoft Online Services will meet a set of predefined service levels. This means that businesses can rely on these services and plan their operations accordingly.
2. Service Credits: If Microsoft fails to meet the stipulated service levels, customers can receive service credits. This can help offset the costs of downtime and disruption to business operations.
3. Technical Support: Microsoft provides technical support for all Microsoft Online Services under the VLSA. This helps businesses resolve any issues they face with the services quickly.
4. Improved Performance: Microsoft’s service levels and uptime guarantees ensure that their Online Services perform optimally. This helps businesses avoid disruptions and maintain productivity.
Conclusion
The Microsoft Volume Licensing Service Level Agreement (VLSA) for Microsoft Online Services provides businesses with a guaranteed set of service levels, ensuring optimal performance. It also provides businesses with technical support and service credits if Microsoft fails to meet the stipulated service levels. As businesses continue to rely on cloud services for their operations, the Microsoft VLSA ensures that they can trust Microsoft’s Online Services to support their operations.